FAQS

Get answers to the most popular questions we get. If you still have a question about our services or properties, please don't hesitate to contact us.


Landlord


  • Are you accepting any new landlords and rentals to manage?

    To maintain the highest level of service and quality, we may only accept new properties based on our capacity, which can vary throughout the year.


    Our primary goal is to take the stress out of property management — freeing up your time while maximizing your rental income and turning your real estate investments into reliable passive income.


    Please contact us to check current availability for new property management opportunities.

  • What is your management fee?

    We charge 10% of the gross monthly rent. If you own 3 or more properties that are turned over to us at one time we will consider a negotiation of 8-10% gross monthly rent.

  • How often will I receive distributions & how are they made?

    Owners income will be deposited via ACH around the 25th of the month.

  • Can I login to an owner portal to view payments?

    Yes, not only do our owners each have access to an online portal, so do our residents. This makes things like maintenance requests, and owner statements so much easier and transparent between all parties.


Tenant


  • What does the tenant portal do?

    The Tenant Portal is an online tool provided for you at no cost. You will be able to:

    • Pay your rent online.
    • View your previous and upcoming payments.
    • Add your renter's insurance information (if needed).
    • Submit and track maintenance requests.
  • How often is rent due and how can I pay it?

    Rent is due monthly usually on the 1st of each month.


    You can pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).


    One-time payments may also be available in your tenant portal.


    If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed.


    Alternatively, you can drop off or mail a personal check, certified check, or money order to our office at any time.

  • How do I access my Tenant Portal?

    If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.